Customer Success Specialist

Lagos Nigeria, Lagos, Nigeria

Location: Victoria Island, Lagos
Employment Type: Full-Time | Onsite

Eny Consulting and Advisory is a dynamic and innovative consulting firm dedicated to helping businesses achieve their goals through expert advisory services and customized solutions. Through The Business Analysis School, we specialize in business analysis, data analysis, and product management training, equipping professionals with the skills needed to thrive in today’s evolving job market.

We are looking for a Customer Success Specialist to join our team! In this role, you will play a crucial part in ensuring customer satisfaction, onboarding clients, driving engagement, and enhancing retention. If you are passionate about delivering exceptional customer experiences, this is the role for you!

Key Responsibilities
Client Onboarding & Engagement

✅ Guide clients through the onboarding process, ensuring a smooth transition to our programs.
✅ Conduct welcome calls, orientations, and training sessions to introduce clients to our offerings.
✅ Monitor client progress and provide ongoing support to enhance their learning journey.

Relationship Management

✅ Act as the main point of contact for clients, developing strong relationships.
✅ Proactively engage with clients to understand their needs, goals, and challenges.
✅ Collaborate with clients to optimize their learning experience and drive success.

Issue Resolution

✅ Address client inquiries, concerns, and issues in a timely and professional manner.
✅ Troubleshoot technical problems and coordinate with internal teams for quick resolutions.
✅ Ensure empathetic and solution-driven responses to enhance client satisfaction.

Program Guidance & Learning Support

✅ Provide expert guidance on program curriculum, resources, and learning objectives.
✅ Recommend personalized learning paths tailored to client goals.
✅ Monitor progress and provide insights to improve learning outcomes.

Client Feedback & Insights

✅ Collect video, audio, and written testimonials, and feedback to improve our programs.
✅ Work with the product and content teams to implement client-driven enhancements.
✅ Assist in the development of new resources and tools based on client needs.

Retention & Upselling

✅ Develop strategies to increase client retention and satisfaction rates.
✅ Identify opportunities for upselling additional services or courses.
✅ Work closely with the sales team to explore expansion opportunities within existing clients.

What You Bring to the Table

Bachelor’s degree in Business, Education, or a related field.
1-2 years of proven experience in customer success or account management (preferably in the EdTech sector).
Strong communication and interpersonal skills with a customer-first mindset.
Excellent problem-solving abilities and a passion for delivering exceptional service.
Ability to work in a fast-paced environment and collaborate effectively with teams.
Must be willing to work onsite in Victoria Island, Lagos.

What’s in it for You?

Work with a high-achieving, fun, and collaborative team.
Be part of a rapidly growing EdTech startup with career advancement opportunities.
Enjoy bi-annual team bonding events to foster engagement and teamwork.
Competitive base salary.
Unlock professional growth and leadership development opportunities.

The Interview Process? Simple!

Step 1: Virtual Chat with HR – Let’s get to know you!
Step 2: Case Study Challenge – Showcase your expertise.
Step 3: Physical Interview with the Hiring Team.
Boom! You’re hired!