Support Specialist

Lagos, Nigeria, Nigeria

(Remote-Lagos, Nigeria)
About Business Analysis School

Business Analysis School (www.businessanalysisschool.com) specializes in training and certifying professionals in business analysis, data analysis and product management. We are committed to elevating the proficiency and career trajectories of our students through rigorous and relevant educational experiences. Our courses are designed to be practical, accessible, and transformative.

Position Overview

As a Learning Support Specialist, you will play a crucial role in providing exceptional support to our learners and fostering a vibrant online community. You'll be responsible for assisting students throughout their learning journey, from enrollment to graduation.

Key Responsibilities

• Student Support:
  • Provide timely and effective support to students via various channels (email, chat, phone)
  • Assist students with technical issues related to our learning platform
  • Monitor student progress and offer guidance as needed
  • Address student concerns and resolve issues promptly
• Enrollment Support:
  • Guide prospective students through the enrollment process
  • Answer inquiries about our programs and admissions requirements
  • Follow up with leads and convert them into enrollments
  • Collaborate with the marketing and sales teams to optimize the enrollment funnel
• Community Engagement:
  • Actively participate in our online community forums and social media channels
  • Moderate discussions to ensure they remain positive and productive
  • Identify and cultivate community leaders and influencers
  • Encourage collaboration and knowledge-sharing among community members
• Administrative Tasks:
  • Maintain accurate student records and track key metrics
  • Assist with the development of support materials and resources
  • Contribute to continuous improvement initiatives

Qualifications and Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and troubleshooting abilities
• Passion for education and a commitment to student success
• Experience with online learning platforms, Social media and CRM tools
  
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills
  
  

  What's in for you? 

  • Opportunity to work remotely. 

  • A knowledgeable,high-achieving, experienced, and fun team.

  • An international and diverse work atmosphere.

  • The chance to be part of a rapidly growing Ed-tech startup and the next success story. 

  •  Access to Bonus allowance twice a year 

  •  Bi-annual Team bonding events

  • A competitive base salary.

  With opportunities to grow into senior leadership positions with world-class training.