Support Specialist

Victoria Island, Lagos, Nigeria

Eny Consulting and Advisory is a dynamic and innovative consulting firm dedicated to helping businesses achieve their goals through expert advisory services and customized solutions. Through The Business Analysis School, we specialize in business analysis, data analysis, and product management training, equipping professionals with the skills needed to thrive in today’s evolving job market

Business Administration Support:

• Coordinate activities across departments to ensure timely and efficient project completion.
• Maintain business records, including accounts, payroll, financial statements, and tax filings
• Provide administrative support such as answering calls, data entry, filing, and record-keeping.
• Assist in business expansion by analyzing operations, identifying growth opportunities, and improving profitability.
• Support sales, marketing, and branding strategies to drive business success.
• Develop client relationships, industry partnerships, and assist in writing proposals and business documents.
• Plan and coordinate company events, conferences, and internal meetings.

Social Media & Marketing Support:

• Collaborate with the marketing team on campaign ideas and execution.
• Work with the video editor and graphic designer on promotional content.
• Create and schedule engaging social media content across platforms.
• Respond to inquiries, comments, and messages to enhance customer engagement.

Client Support:

• Serve as the first point of contact for customers and clients.
• Respond to customer inquiries, complaints, and requests via phone, email, and chat.
• Assist clients with onboarding, uploading ,troubleshooting, and technical support.
• Inform customers about promotions and follow up to ensure satisfaction.
• Maintain accurate client records and analyze feedback to improve service quality.

Sales Support:

• Compile and manage sales leads, ensuring timely follow-up with prospects.
• Support account management, follow up on administrative tasks, and assist with troubleshooting orders and account issues
• Monitor sales performance indicators and assist in developing sales strategies.
• Process enrollments, manage customer accounts, and provide troubleshooting assistance.
• Ensure smooth communication between sales and customer success teams to enhance client experience.
  
  

Qualifications:

• A degree in communication, marketing, or social media or related fields
• Prior experience in marketing ,as an Administrator or in Social media Management.
• Excellent knowledge of customer relationship management best practices.

Soft Skill requirements:

• Eagerness to learn about new innovations and software
• Excellent time management skills.
• Exceptional written and verbal communication skills
• Solid analytical and problem-solving skills.
• Strong multitasking and organizational skills.
• Ability to work under pressure and with minimal supervision.

Hard Skills requirements:

• Proficiency in online social media platforms- LinkedIn, Instagram, Facebook, Twitter, Tiktok, Spotify/ Apple Podcasts & YouTube
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Proficiency in Google suite (Meet, Docs, Sheets, Slides etc.)
• Proficiency in using Canva & Adobe suite.
• Proficiency in content scheduling tools
• Proficiency in project management and customer relationship management tools
  
  

  What’s in it for You?

  Work with a high-achieving, fun, and collaborative team.
  Be part of a rapidly growing EdTech startup with exciting career opportunities.
  Enjoy bi-annual team bonding events to foster engagement and teamwork.
  Competitive base salary.
  Unlock professional growth and leadership development opportunities.

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  The Interview Process? Simple!

  Step 1: Virtual Chat with HR – Let’s get to know you!
  Step 2: Case Study Challenge – Showcase your expertise.
  Step 3: Physical Interview with the Hiring Team.
  Boom! You’re hired!

  Join our team at Business Analysis School and help connect non-tech professionals with transformative learning opportunities. Apply now!