Key Responsibilities

Operations Leadership

• Oversee daily business and school operations to ensure efficiency and service excellence.
• Develop and implement systems, policies, and procedures that improve productivity, accountability, and scalability.
• Lead execution of strategic initiatives aligned with business growth goals.
• Manage vendors, procurement processes, facilities, and operational resources.
• Prepare, analyze, and review financial and operational reports to guide decision-making.
• Track budgets, expenses, and profitability of training cohorts and business units.
• Establish KPIs and performance metrics across operations, programs, and service delivery.
• Conduct operational audits to ensure consistency, quality control, and compliance.
• Develop contingency plans to ensure business continuity during disruptions.

Program Management

• Manage end-to-end execution of all onsite, hybrid, and virtual training programs.
• Oversee scheduling, trainer/faculty coordination, student onboarding, and learner support.
• Ensure seamless virtual session delivery, including platform readiness, technical support, and troubleshooting.
• Track attendance, completion rates, feedback scores, and learning outcomes.
• Maintain and continuously improve learning resources and program materials.
• Coordinate certification processes and ensure compliance with relevant standards.
• Ensure training calendars are accurate, communicated, and delivered on schedule.
• Recommend new courses or program improvements based on market demand and student feedback.

Commercial & Growth Responsibilities

• Drive revenue growth initiatives by aligning operations with enrollment and retention targets.
• Supervise admissions and enrollment pipelines to ensure timely conversion of leads and applicants.
• Support marketing campaigns, promotions, and student recruitment initiatives.
• Monitor class utilization, trainer productivity, and resource efficiency.
• Support B2B training partnerships and corporate client engagements.
• Identify expansion opportunities including new programs, partnerships, or locations.

Team & Leadership Management

• Lead, supervise, and motivate internal teams to achieve business targets.
• Manage onboarding, training, and performance management for instructors and staff.
• Coach team members to improve productivity, ownership, and service delivery.
• Lead weekly operational meetings, planning sessions, and review meetings.
• Facilitate collaboration across Marketing, Sales, IT, Faculty, and Support teams.

Student Experience & Service Excellence

• Oversee customer service standards across all student touchpoints.
• Manage escalations relating to student complaints, refunds, scheduling, or service concerns.
• Ensure a positive and professional student experience from inquiry to graduation.
• Maintain brand excellence across physical and virtual learning environments.

Continuous Improvement

• Identify process gaps and implement technology-driven solutions.
• Introduce automation tools to improve efficiency and turnaround time.
• Maintain quality assurance standards across all learning programs.
• Drive innovation in operations and overall customer experience.

Requirements

• Bachelor’s degree in Business Administration, Education, Management, or related field.
• Minimum of 5 years experience in operations, program management, or leadership roles.
• Prior experience in EdTech, training, consulting, or professional services is highly preferred.
• Strong leadership and people management skills.
• Strong commercial acumen and growth mindset.
• Excellent organizational and project management abilities.
• Strong analytical, reporting, and problem-solving skills.
• Tech-savvy with knowledge of Zoom, LMS platforms, CRMs, and productivity tools.
• Excellent communication, presentation, and stakeholder management skills.
• High attention to detail with a passion for service excellence.

What’s in It for You?

• Competitive salary package.
• Opportunity to join a fast-growing EdTech company.
• Career progression into senior leadership roles.
• Access to world-class learning and development opportunities.
• Work with a smart, ambitious, and collaborative team.