Learning Support Specialist

Victoria Island, Lagos, Nigeria

Eny Consulting and Advisory is a dynamic and innovative consulting firm dedicated to helping businesses achieve their goals through expert advisory services and customized solutions. Through The Business Analysis School, we specialize in business analysis, data analysis, and product management training, equipping professionals with the skills needed to thrive in today’s evolving job market.

Position Overview

As a Learning Support Specialist, you will play a crucial role in providing exceptional support to our learners and fostering a vibrant online community. You'll be responsible for assisting students throughout their learning journey, from enrollment to graduation.

Key Responsibilities

• Student Support:
  • Provide timely and effective support to students via various channels (email, chat, phone)
  • Assist students with technical issues related to our learning platform
  • Monitor student progress and offer guidance as needed
  • Address student concerns and resolve issues promptly
• Enrollment Support:
  • Guide prospective students through the enrollment process
  • Answer inquiries about our programs and admissions requirements
  • Follow up with leads and convert them into enrollments
  • Collaborate with the marketing and sales teams to optimize the enrollment funnel
• Community Engagement:
  • Actively participate in our online community forums and social media channels
  • Moderate discussions to ensure they remain positive and productive
  • Identify and cultivate community leaders and influencers
  • Encourage collaboration and knowledge-sharing among community members
• Administrative Tasks:
  • Maintain accurate student records and track key metrics
  • Assist with the development of support materials and resources
  • Contribute to continuous improvement initiatives
    
    

Qualifications and Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and troubleshooting abilities
• Passion for education and a commitment to student success
• Experience with online learning platforms, Social media and CRM tools
  
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skill.
  
  
  

What’s in it for you?

• Be part of a high-achieving, fun, and collaborative team.
  
• Work in a rapidly growing EdTech startup with career advancement opportunities.
  
• Bi-annual team bonding events to build a strong workplace culture.
• Competitive base salary.
• Opportunities for professional growth and leadership development.
  
  

The Interview Process? Simple!
            Step 1: Virtual Chat with HR 

            Step 2: Case Study Challenge – Showcase your expertise.

            Step 3: Physical Interview with the Hiring Team.
       

Only qualified candidates will be contacted for an interview at this time.