Business Support Specialist

Lagos, Lagos, Nigeria

Business Administration Support:

• Coordinating activities between departments to ensure that projects are completed on time and within budget requirements
• Maintaining records of business transactions such as accounts payable and receivable, payroll records, financial statements, and tax filings
• Providing admin support such as answering phones, data entry, filing documents, or maintaining records in an orderly fashion
• Providing administrative support including scheduling meetings and arranging travel arrangements for executives
• Coordinating with business partners as instructed.
• Analyzing and expanding business operations toward sustained growth
• Monitoring revenue streams and identifying opportunities to increase profitability
• Evaluating and improving sales, marketing, and branding strategies
• Identifying and developing new lines of business based on consumer behavior.
• Developing client relationships and strengthening industry partnerships
• Writing grants, pitches, proposal and other relevant business documents.
• Transcription and Blog Management.
• Schedule and plan company events, conferences etc
• Working with departments as they implement, refine, review, and modify processes and systems.

Social Media & Marketing Support:

• Work with marketing and communications team to brainstorm campaigns.
• Collaborate with Video Editor & Graphic Designer
• Create email marketing copy and social media content.
• Create & schedule social media posts on all platforms.
• Engage and respond to enquiries on social media
• Use analytics tools to gauge the success of campaigns
• Research industry innovations and tools.
• Update posts to include relevant keywords for search engine optimization
• Prepare reports on campaigns based on analytics.

Client Support:

• Providing information to prospects about products and services
• Responding to customer queries, complaints, and requests via phone, email, or chat
• Assisting customers with product setup and resolving any technical issues they might experience
• Informing customers about special promos through email and chat
• Following up with customers to ensure that reported technical difficulties have been resolved
• Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management
• Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback
• Analyzing customer feedback and advising management on areas of improvement
• Maintaining client accounts and updating billing information as needed

Sales Support:

• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
• Recording sales trends and liaising with enrolment specialists to develop sales strategies.
• Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer satisfaction.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.

Qualifications:

• A degree in communication, marketing, or social media or related fields
• Prior experience in marketing or social media.
• Excellent knowledge of customer relationship management best practices.

Soft Skill requirements:

• Eagerness to learn about new innovations and software
• Excellent time management skills.
• Exceptional written and verbal communication skills
• Solid analytical and problem-solving skills.
• Strong multitasking and organizational skills.
• Ability to work under pressure and with minimal supervision.

Hard Skills requirements:

• Proficiency in online social media platforms- LinkedIn, Instagram, Facebook, Twitter, Tiktok, Spotify/ Apple Podcasts & YouTube
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Proficiency in Google suite (Meet, Docs, Sheets, Slides etc.)
• Proficiency in using Canva, Crello & Adobe suite.
• Proficiency in content scheduling tools
• Proficiency in project management and customer relationship management tools