Account Manager - Business Analysis School

Victoria Island, Lagos, Nigeria

Core Responsibilities

- Act as the primary point of contact for prospective students and organizations interested in our programs.

- Conduct discovery calls to understand client goals, challenges, and requirements.

- Advise clients on the best-fit training and certification options, creating tailored proposals as needed.

- Manage the end-to-end sales process: qualifying leads, scheduling consultations, coordinating with instructors, and following up to close enrollments.

- Build and nurture long-term relationships with clients, ensuring outstanding post-enrollment support and upsell opportunities.

- Maintain accurate records in our CRM and track pipeline and conversion metrics.

- Collaborate with marketing and program teams to continuously refine our messaging and offerings based on client feedback.

- Represent the Business Analysis School brand with integrity and expertise at industry events, webinars, and networking sessions.

 Key Performance Indicators (KPIs)

- Number of consultations/discovery calls booked and completed (weekly)

- Enrollment/conversion rate from consultations (monthly)

- Student/client satisfaction ratings (weekly/monthly)

- Growth in corporate accounts and repeat business (quarterly)

- CRM data accuracy and pipeline health (ongoing)

 What You’ll Do (Weekly, Monthly, Quarterly)

Weekly:  

- Conduct discovery and follow-up calls with leads  

- Prepare tailored proposals and answer client questions  

- Update CRM and pipel

Quarterly:  

- Analyze trends in client needs and suggest new offerings  

- Present results and growth opportunities to leadership  

- Attend/represent the company at industry events

 Growth Opportunities

- Progress into Senior Account Manager, Corporate Partnerships Lead, or Program Director roles.

- Opportunity to shape new offerings and expansion into adjacent markets.

- Develop leadership skills in a fast-growing, mission-driven organization.

 Qualifications Required:  

- 2+ years’ experience in business analysis, project management, consulting, or a related client-facing role  

- Exceptional communication and interpersonal skills  

- Strong organizational skills and attention to detail  

- Empathy and a consultative, solutions-oriented approach  

- Comfortable using CRM software and managing pipelines

Preferred:  

- Experience in adult education, EdTech, or professional training sector  

- Knowledge of business analysis and project management certifications/programs  

- Experience managing client accounts or stakeholder relationships

Soft Skills:  

- Active listener with a genuine interest in helping others succeed  

- Collaborative team player  

- Self-starter—takes initiative and drives results  

- Adaptable and resourceful  

- High integrity and professionalism

How to Apply

Please submit your resume and a loom video explaining:

- Why your experience in business analysis/project management makes you a great fit for this account manager role

- Your approach to building trust and long-term relationships with clients